The Associate Manager, Consulting Services provides direct supervision and support the work of a team of consultants participating responsible for Epicor product delivery, or client engagement with responsibility for performing implementation tasks. Performs in both a people management and a technical leadership capacity.
What You Will Be Doing:
- Set objectives, assigns and prioritizes work tasks for PS team members and track progress.
- Provide input to shaping the vision, strategy and execution of Epicor’s professional services business.
- Coaches team on methods of project delivery to accelerate backlog consumption and increase revenue, while maintaining a focus on customer satisfaction and success.
- Monitor and communicate internal expectations on key business metrics.
- Identifies and helps to address staff training and development needs.
- Work within Epicor to ensure that all professional services operational functions are aligned with company objectives and client needs.
- Assists sales and consulting questions for new customer discoveries.
- Helps develop, evolve and enforce PS processes and standards.
- Assists in pre-sales presentations, services planning, proposal response, proposal preparation and work planning development.
- Undertakes consulting tasks related to their work area
Owning a portfolio of active engagements and acting asproject sponsor
Managing delivery outcomes:schedule, margin, revenue, and quality
Serving as theprimary escalation point for customer and delivery issues
Forecasting revenue and margin and managing variance to plan
Partnering with Consulting and Sales on pipeline, estimates, and commercial conversations
- Protecting scope through effective change control
What You Will Likely Bring:
What Could Set You Apart:
- 7+ years applicable experience and demonstrated success/knowledge
- 2+ years managing and developing employees
- 2+ years of product support or consulting experience preferred
- Ongoing technical certifications to keep up with industry
- Bachelor’s degree (or equivalent experience)
#LI-REMOTE #LI-SK
At Epicor, we’re truly a team. Join 5,000talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Range:
Minimum: $105,000 USD Maximum: $178,000 USD
The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
Recruiter:
Scott Keough
